Policies

Booking a Consultation

Woman-On-ComputerAnyone interested in booking a cosmetic surgical procedure with Dr. Goldberg must see him first for a consultation.  This 50 minute appointment is your opportunity to meet with Dr. Goldberg to discuss your objectives, ask any questions and have him make a recommendation that’s right for you. A physical assessment and evaluation is an important part of the process.

We do our best to accommodate interested parties who live outside the Toronto area.  Where possible we can schedule a Skype call prior to you having to come to West Toronto for a one on one meeting.

There is a nominal charge of $100 for a cosmetic surgical consultation.  This includes a Vectra 3D assessment where applicable. With a paid cosmetic consultation you receive a $50 credit towards any surgery.

There are cases where the $100 consultation fee is waived for new patients.  In all these cases we ask for a credit card to hold the appointment. Nothing will be charged to the card unless the patient either no shows for the appointment or provides less than 24 hours notice of cancellation. Then a $50 cancellation fee will be charged to the credit card provided.

There is no consultation fee for any non-surgical or medical aesthetic services, such as an injectable, skin care assessment or laser treatment. These appointments are scheduled for 30 minutes.

While most of our injectable treatments are done by an accredited professional Nurse/Injector, all injectable patients must be seen by Dr. Goldberg first prior to any treatment being done.

There is no consultation fee for existing patients.

A quote will be provided after your consultation.  It will address all of the procedures recommended by Dr. Goldberg to address the areas you discussed together.  This quote is valid for one year.

Booking Surgery

Booking a procedure or operation requires a 25% deposit in order to hold the space.  The balance is due 2 weeks before the procedure.

A 40 minute pre-op appointment is scheduled with our Nurse 2 weeks prior to surgery.  Completion of the Surgical Package documents (including consent forms, blood requisition, History & Physical, Personal Health Assessment and any other required tests) must be done prior to this appointment.  The Nurse will need to review these documents to confirm you are fit for surgery and to prescribe the appropriate pain medication.  This is also the ideal time to ask any further questions you may have, confirm all the final details for your surgery and review instructions both pre and post surgery.

Dr. Goldberg is adamant about adherence to post surgery follow up appointments.  The purpose of these appointments is to follow your progress, ensure you’re healing well and confirm you are both happy with the results.  Standard post op appointments are scheduled for 2 days, 1 week, 1 month, 3 months, 6 months and 1 year.

Cancellation

Please give 24 hours notice for cancellation of a consultation or follow-up.

Please give 72 hours notice for cancellation of a procedure under local anesthetic and 2 weeks for operations under general anesthetic.

Missing an appointment or failure to give adequate notice will result in charges to the patient for the service.

If an operation is booked at the private surgical facility and cancelled more than 2 weeks prior to surgery, a $250 administration fee will be held.  The balance of the deposit will be refunded.  If it is cancelled 2 weeks up to 78 hours prior, you will forfeit the deposit.  If it is cancelled less than 78 hours prior to surgery you will forfeit the full amount.

Any surgeries cancelled less than 2 weeks prior to surgery due to a medical reason, and supported by a doctors note, will be fully refunded less the $250 administration fee.

Payment

We accept all forms of payment, including cash, certified cheque, VISA, Mastercard, AMEX, with the exception of personal cheques.

If payment is given over the phone via credit card, we will require the name on the card, the type of card, the number, expiry date and the 3 or 4 digit security code for processing.

We accept financing for procedures through Crelogix, Credit Medical Corporation or Medicard.